Exceptionally, as a result of environmental changes or political problems, adjournment of times or air routes, and different situations that are not in our control, we might need to make changes to or cancel already confirmed bookings. While we try our best to avoid changes and cancellations, we reserve the right to do so. Occasionally, we have to make an “Important Change”. An important change is one that is made before your departure, in accordance with the information you provided at the time of your travel booking, which may have a significant effect on your confirmed trip.

If we have to make an important change or cancellation, we will inform you as soon as possible. In these situations, we will provide you with other routing or dates, and an option of the same cost and standard if the airline confirms the same. If the time allows doing so before departure, we will provide you with the following options to choose from:

•Acceptance of changed adjustments, or

•Purchase of an alternative trip of the same standard as your original booking if available. The alternative trip would be considered a new purchase and we will coordinate with the airlines to get you compensation or a refund for your existing booking. If you wish not to accept this option, you may choose any other option available with us as per your situation. You must pay the relevant price of any such options adjustments.

•Accepting the cancellation or canceling, in which case you will receive a full refund of all the costs you have paid to us. This will be available if airlines allow us to do so.

Please note that the changes mentioned above don’t include changes made in the case of minor ones.

When airlines make any cancellation or change due to circumstances that are not under control and whose consequences cannot be avoided even with all due care, we will not provide you any compensation or take any responsibility for the choices mentioned above. We can discuss the situations with airlines on your behalf and can ask them to provide you reimbursement. However, the final decision depends on the airlines, and we cannot guarantee any such refunds or compensations.

If we have to make changes or cancellations as a result of your failure to abide by the booking requirements, such as not paying on time, we will not be responsible for paying any compensations mentioned above.

Alteration and Cancellations Derivable to You

All bookings of vacation packages and airline tickets are mostly non-refundable unless specifically described otherwise. All cancellations are to be done over the phone only. All reimbursements are handled in a set format. Once you submit your cancellation request to our customer care agent, you will receive an email notification acknowledging your request. This email doesn’t mean that you are qualified for a refund. Based on the rules of fare, we have to work with the airline or other related suppliers to create a waiver and process your refund if fare rules allow it. Cancellation depends on the fare rules. Therefore, refunds may take a minimum of 4-6 business weeks to process.

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